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Customer Care Representative with Slovenian (Prague/Brno)

Job type: Full-time,
Sector: Administration, Services, Customer service,
Location: Czech republic,
Hiring:Men and Women

Our fast growing international company specialized in selling perfumes and cosmetics is looking for a new colleague who has drive and excellent communication skills to join our team for Slovenian market.

JOB DESCRIPTION

On this job position you will be: 

  • providing support to our customers via email and phone calls 
  • providing information about the products  as well as helping them find THE ONES for them based on their needs and preferences 
  • responsible for creating, editing and checking the status of customer’s order and making sure that each delivery reaches its new owner 
  • handling the complaint and refund process – nobody’s perfect and even if we do our best, sometimes there might be a damage on the delivery or loss of it 
  • in touch with our marketing and supply department and with our warehouse  
  • translating texts from Czech/English to Slovenian on daily basis 
  • a hero – because you will keep our customers satisfied 

CANDIDATE PROFILE

Our company needs you if you: 

  • are advanced in Slovenian – your customers will be native Slovenian speakers 
  • show empathy and patience in understanding others and helping them  
  • are customer-oriented but at the same time not afraid to actively recommend products 
  • are a team player always eager to learn 
  • have good command of English or Czech (any extra language will be seen as a HUGE asset) 
  • have previous experience from a Customer Service position, but if you don’t, we are patient enough to teach you everything:) 

WE OFFER

And what can you expect from us: 

  • full-time job in a team of experts on beauty  
  • competitive salary plus motivational bonusses  
  • small friendly team in a beautiful and casual working environment 
  • possibility of career growth (also within other departments) 
  • many interesting benefits such as language courses, full-paid meal vouchers, employee discounts, Multisport card, sick days, internal education system and specific workshops etc. 

 

If you feel like you have the vibe and want to be part of our team, don’t hesitate to send us your CV and we will be happy to mee you.  

CONTACT

Stasia Luisa Turturro
stasia.turturro@manpower.cz