Customer Care Specialist with Dutch

You will be in charge of reacting to incoming customer requests and providing a pleasant customer experience during each encounter. You will be the main contact for our customers for daily operations. By doing this, you will collaborate with front-line service administration specialists to establish connections between customers and internal stakeholders.

JOB SUMMARY

Responding to incoming phone calls and e-mails in a timely and professional manner to ensure an excellent customer experience in each contact
Serving as a connection between customers and internal stakeholders to achieve excellent customer service.
Maintain the customer request lifecycle, including returns.
Handle complaints
Handling customer platforms (e.g., delivering and maintaining data; initiating data analysis)
Building long-term relationships and trust with internal and external parties
Maintain and demonstrate up-to-date appropriate product and service knowledge to successfully guide clients and deal with issues.

WHAT WE EXPECT FROM YOU

Secondary education, college degrees, or equivalent
A minimum of two years‘ relevant expertise
Experience in international business is preferred.
Ability to communicate properly and effectively, while displaying agility and empathy
Effective listening and logical skills, including the ability to summarize facts and provide answers
Ability to establish and maintain rapport with consumers and internal units.
Ability to perform under pressure, effective priority management, and organizational skills are essential.
The ability to perform both individually and as part of a team.
Willingness to continuously develop, accountability for own and team’s work.
Proficient use of MS Office products and knowledge of SAP (SD) and SalesForce.
Fluent in English (verbal and written) and Dutch