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CUSTOMER SERVICE W. GERMAN (FMCG COMPANY)

Typ úvazku: Plný úvazek,
Obor: Zákaznický servis,
Lokalita: Hlavní město Praha,
Město: Praha
Hledáme:Muže i ženy

The worldwide known drink company is looking for a Customer Service Specialist with German who will deal with customer’s complaints and questions, provide information about products and services, coordinate and follow up the actions via calls, emails, or customer platforms.

POPIS POZICE

Main responsibilities:

· Communicate with the company’s customers via emails and calls and build relationships with them
· Answer their questions, provide all information they need
· Help them with issues
· Escalate the issues to the manager or subject matter expert if the issue cannot be resolved
· Participate in the projects to support the various business areas
· Keep the tracker of customer interactions, transactions, comments, and complaints
· Develop a working knowledge of SalesForce
· Propose changes and improvements of Customer Experience (any other) platform
· Run reports to analyze issues and implement improvements within

PROFIL KANDIDÁTA

Requirements:

· Relevant experience ideally from FMCG company
· Perfect German and English (you will use them at your work daily, both languages are required)
· Knowledge of MS Excel / SAP or SalesForce is a big plus!
· Interpersonal and communication skills, responsibility and reliability

NABÍZÍME

Benefits:

· Working for a well-known and stable company
· Pleasant and friendly working environment
· 1-year contract with possible prolongation
· Competitive salary
· Flexible working hours
· Home office
· Meal vouchers
· Extra holiday
· Multisport Card
· Free company’s products
· Prague 4

KONTAKT

Ľubomíra Rybošová
lubomira.rybosova@manpower.cz
+420 733 165 052
  Doporuč kamaráda a získej 3.000 Kč

NABÍRÁME MUŽE I ŽENY

V tomto inzerátu jsou psány osoby v mužském rodě tedy v tzv. generickém maskulinu. Tento postup byl zvolen výhradně proto, aby bylo dosaženo co nejvyšší plynulosti textu. V žádném případě se nevyjadřuje genderově podmíněný nebo diskriminační přístup naší společnosti k uchazečům a uchazečkám o volná pracovní místa.