Service Desk L1 support with German|full-remote

Last update: 14. 11. 2022 | Prague | Praha | Full-time



SECTOR

IT Consultation

IT Consultations

Customer service

BENEFITS

Meal vouchers

Sick Days

100% Remote Work

Educational courses and trainings

CONSULTANT

Darya Radchenko

[email protected]

Service Desk L1 support with German|full-remote

There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry – in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.

JOB DESCRIPTION

As Service Desk L1 agent, you will be:

  • Responsible for End-user IT Support for the largest companies in automotive industry located in Germany and Czech republic
  • Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network etc.
  • Proactively and reactively communicating via phone calls, emails, chats and tickets with client’s end-users
  • Processing 1st and 2nd Level tickets
  • Participating on various infrastructure projects, providing tips and first-hand experience for improvements
  • Ensuring the agreed service-requirements and goals are met in desired quality and time
  • Implementating and optimizing existing service-processes – proactiveness is very welcome
  • Supporting escalation management team

CANDIDATE PROFILE

Required:

  • Be able to communicate in German, both written and verbal
  • Experience with handling incoming tasks, guide the client towards successful problem resolving
  • Technical experience in on-site service or remote end-user support
  • Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
  • Software support skills in MS Office 2016 and/or Office 365
  • Wanting to be a team-player
  • Be part of newly built teams

Nice-to-have-Skills:

  • Sensitivity and soft-skills for dealing with enterprise level customers
  • Knowledge-Management and Ticketing systems experience
  • Experience with MacOS and/or Linux (Red Hat / Ubuntu)
  • Be able to communicate also in English

WE OFFER

  • Long-term & stable cooperation
  • Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)
  • Transfer to core after 6 months
  • Strong support in career growth towards L2, team lead, manager etc.
  • Working with latest tools and applications
  • Education and upskilling
  • Brand new office-hubs planned in Brno/Prague
  • Laptops and mobile phones also for personal usage
  • 25 days of vacation
  • 3 sickdays
  • Meal vouchers (100,- czk)

BENEFITS

Meal vouchers | Sick Days | 100% Remote Work | Educational courses and trainings

Darya Radchenko
[email protected]

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