Customer Experience Senior Specialist with English & German!

Last update: 09. 11. 2022 | Prague | Praha | Full-time



SECTOR

Administration

Customer service

BENEFITS

Contribution to meal

CONSULTANT

Tomáš Vičík

[email protected]

+420 720 952 848

Customer Experience Senior Specialist with English & German!

Are you a customer-orientated person? Do you have customer service experience? Do you speak German and English fluently? You seem to be a great person to join our team! 

JOB DESCRIPTION

  • receive questions/information requests and identifies the client´s needs
  • research the contact’s issue in the knowledge database, interpret guidelines/procedures and find the best solution
  • work with the customers to resolve their issue
  • document the request and answer/resolution
  • escalate the problems to the manager or subject matter expert if the issue cannot be resolved
  • participate in projects to support the various business areas

CANDIDATE PROFILE

  • experience with the Customer Service
  • fluent English and German written, spoken
  • customer & service-oriented
  • focused on result
  • attention to the details
  • great communication skills

WE OFFER

  • competitive monthly salary
  • meal vouchers 100 CZK/day
  • possibility of a Multisport card
  • 5 weeks of holiday
  • company events
  • possibility to start working ASAP 
  • friendly team and international environment 

CONTACT INFORMATION

Let´s join us and make the first step – send us your CV in English. 

BENEFITS

Contribution to meal

Tomáš Vičík
[email protected]
+420 720 952 848

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